Frequently Asked Questions & Policies

🥛 Share Options & Changes

What are the share options? We offer straightforward share sizes to ensure your family gets the perfect amount of fresh goat milk every single week:

  • Half-Gallon Share: Entitles you to ½ gallon of milk per week ($8.00/week).

  • 1-Gallon Share: Entitles you to 1 gallon of milk per week ($15.00/week).

  • Multiple Gallons: You can stack multiple 1-gallon shares to fit your household's needs (e.g., 2 gallons for $30/week, 3 gallons for $45/week). To request a custom multi-gallon volume, please email Molly at fallcreekfarms@gmail.com.

What happens if I’m out of town? We are happy to hold your milk while you are away! Please give us a minimum of 7 days' notice via email if you need a hold.

  • Note: Last-minute cancellations or holds requested without 7 days' notice can still be credited, but will be subject to a 5% transaction fee to cover our processing costs.

Can I reduce my share mid-month? We know life changes! Reductions in your share size are acceptable, but please note that mid-month downgrades are subject to a 5% transaction fee to cover our payment merchant processing costs.

Can I increase my share mid-month? Absolutely! If we have the herd volume available, we will send you an additional invoice for the extra milk. Please note that this mid-month invoice will not automatically draft from your account (even if you have auto-pay set up for your regular monthly milk), so please be sure to pay it manually as soon as it hits your inbox.

🧀 Weekly Dairy Add-Ons

Can I add extra dairy products to my weekly milk order? Yes! We would love for you to add any of our delicious seasonal goat or cow dairy products to your weekly pickup. To keep things running smoothly on the farm, please keep a couple of things in mind:

  • Artisanal products take time to craft. For example, yogurt and cheeses take days to properly prepare. Because we are a small family farm and not a big grocery store, we cannot accommodate last-minute additions sent the night before your delivery day.

  • Standing orders are best! We highly encourage you to choose your favorite add-ons (like our goat chèvre or kefir) and set them up as a standing weekly order just like your milk. This helps us plan our farm production. You can always switch things up later, but please try to keep standing order changes to a maximum of once per month.

💳 Payments & Pickups

How and when do I pay?

  • Invoicing: We email monthly invoices on the 1st of each month for that month's milk (e.g., your June invoice will arrive on June 1st).

  • Due Date: All invoices are automatically drafted or due by the 15th of the month.

  • Late Fees: Invoices paid after the 15th are subject to a 10% late fee for every month they remain unpaid.

What should I do if I can’t find my milk at the drop location? While we strive for perfection every week, mistakes can occasionally happen. If you cannot locate your milk, PLEASE TEXT MOLLY IMMEDIATELY AT 423-558-6560 WHILE YOU ARE STILL AT THE PICKUP LOCATION. If you notify us right away, we can usually figure out what happened on the spot and still get you your milk! If we cannot fix the issue immediately, we will gladly credit your account. Please note that we cannot troubleshoot or issue credits if we don't find out until days later, so please check your cooler and contact us immediately!